Somethinghappened tothe car.
Call the desk before you do anything else. We handle the claim as your agent, not the carrier's — and your agreed value is already on file.
Call the desk.
Reach us directly — not a general claims line that has never seen your file. We already know the car and the agreed value on record.
We open the claim with your carrier.
We handle the notification and paperwork with the carrier that holds your policy, and stay on the file as your agent — not theirs.
An adjuster reviews the loss.
For a total loss, the agreed value on your declarations page is the figure that applies — not a fresh depreciation estimate.
Settlement.
Once the carrier confirms the loss, payment follows their standard timeline. We stay involved if anything needs pushing.
If anyone is hurt, call emergency services first. Once the car is secure, photos of the damage and the scene help — but they're not required before you call us. Reach the desk and we'll walk you through what's needed from there.
Reach the desknow.
We answer the same line you called to get your quote — the people on your policy know the car.